Overview
Contact center platforms with IVR, workforce routing, analytics, recording and CRM integration for customer operations.
Capabilities
Architecture
Reference architecture, bill of materials, network design and project planning.
Deployment
Site survey, implementation, testing, acceptance and documentation.
Operations
Monitoring, preventive maintenance, SLA reporting and lifecycle support.
Typical deliverables
- Discovery and technical design workshop
- Field survey and engineering documentation
- Implementation, integration and commissioning
- Acceptance tests, as-built files and handover
- Managed support and lifecycle improvement